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Q:
How does Self Storage work?
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A:
Attic Self Storage offers flexible, do-it-yourself storage for domestic and business customers. We provide clean, dry, individually alarmed storage spaces, access to which is available free of charge seven days a week. Your own individual space is locked with your own padlock, ensuring that you are the only one to have access to your space. If you need to grant access to another person, that can easily be arranged – the key thing to remember is, you are in control.
All you need to do is:
- Call our helpful, trained and friendly staff for a free, no obligation quote
- Reserve your space (no charge or commitment)
- Order boxes & packing materials to be delivered to your door from our online store
- Arrange your removal or hire a van to do it yourself (simply ask our staff and we can arrange all of this for you)
- Come to the store with your belongings to sign the storage licence agreement. You will need 2 proofs of address and 1 proof of ID, as well as a padlock (don’t worry though, we sell these in store)
- Move in using our trolleys, & lock the unit with your own padlock
- We look after your belongings, ensuring they are safe around the clock
- You come to the store & gain access to your belongings whenever you like, 24hrs a day, 365 days a year, for no extra charge
It really is that simple!
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Q:
What is the minimum time I can store for with Attic?
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A:
You can store for as little as one week, or as long as you need (some clients have been here for years!). We will ask you to pay the first month up front (as you would your rent), but you will be entitled to a refund for any time you didn’t store.
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Q:
How much does it cost to get a storage space from Attic?
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A:
The cost will depend on the size of space you need. We have built a storage space estimator to help you work out how much space you need, and an indication of our prices can be found online here. However, the best thing to do is always to speak to one of our trained members of staff, who can advise you properly and get you the best deal. You can expect to pay from as little as £10pw, up to £250pw depending on the size of the unit!
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Q:
What if I want to transfer to another room?
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A:
We have many rooms of different sizes. If you need some extra space for a while, on a permanent basis or wish to down-size, that’s not a problem. You are free to change rooms any time you like (subject to availability). We will even do the move for you if you like!
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Q:
What about hidden charges?
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A:
The price we quote you includes your storage charge, rates, service charges, utility bills and maintenance costs. It also includes VAT where applicable. You will need a padlock to secure your room (we sell these in store) and your goods will need to be insured whilst they are in storage (again, we do offer an insurance policy). You will need to pay a refundable security deposit equal to one month’s storage charge when you move in, unless you are pre-paying for 6 or 12 months.
That’s it – there are no hidden charges! We don’t charge for reservations. We don’t have any hidden “admin” fees or charges. We don’t charge for out of hours access. We offer complimentary use of our wi-fi, forklift truck and goods receipt & despatch services. Unlike some of our competitors, what we quote really is what you pay.
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Q:
How do I pay for my storage?
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A:
We invoice our clients on a monthly basis, so you pay on the same day every month. After all, you pay all your other bills monthly & you probably get paid monthly yourself – so why would you want to pay every 4 weeks? You can choose to pay us by direct debit, standing order or continuous authority on a credit or debit card. Please note we won’t normally accept cash and levy a 10% banking charge for cash or cheque transactions.
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Q:
When can I access my belongings?
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A:
We offer unlimited access to your room 24hrs a day, 365 days a year. You can bring more things or take things away with you whenever you like, for no extra charge. In addition, you will find our friendly, helpful staff on siter 7 days a week ready and willing to help with any enquiries you may have (such as arranging van hire or removal help if you need it).
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Q:
Can I move in today, without reserving a space?
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A:
Yes! All you need to do is bring two proofs of address with you (utility bill, bank statement etc) and one proof of address. One of our members of staff will then help you fill in the storage licence agreement and take payment, and then that’s it – the space is yours for as long as you need it. If you would like to reserve a space, you can do so free of charge by speaking to our staff, just give us a call.
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Q:
When are you open?
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A:
We are generally open from 08.30-18.30 Monday to Friday, 09.30-18.30 Saturday and 10.00-16.00 on Sundays and bank holidays. We can remain open beyond those hours by special arrangement, however there may be an out-of-hours staffing charge.
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Q:
Do I have to sign a long lease?
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A:
Nope! You simply sign a straightforward storage licence agreement prior to moving in. Our staff will talk you through the contents of this simple agreement to make sure you understand the key points of what you're committing to.
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Q:
How do I get my belongings in to storage?
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A:
You can drive here in your own car or van whenever you like. If you need help with the removal or van hire, we can arrange these on your behalf, often at discounted rates. And once you get here, there is plenty of space for loading & unloading, with trolleys & dolleys to make life easier for you.
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Q:
What size of storage space do you have?
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A:
Our units range in size from small, 9 cubic foot lockers (3 ft x 3 ft x 3 ft) to large, 520sq ft rooms that are over 9 feet tall. And we have most sizes in between!
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Q:
Is your store heated?
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A:
Our store is not heated or cooled in summer, as we find the temperature tends to change only slowly through the seasons and it’s never unduly hot or cold in store. Think of the impact on the environment (not to mention your bills!) if we were to heat our entire building in the winter, and cool it in the summer!
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Q:
How secure is your store?
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A:
Our store is very secure! We won’t publish details of all our security measures online, however they do include the following:
- 24hr digital CCTV with remote monitoring, including passive infrared motion sensors.
- NACOSS Gold guaranteed police response alarm system.
- Our own Perimiter Defence System™.
- Individual door alarms on every single unit.
- Electronic access control systems with individual PIN numbers for every single client.
We operate a variety of other security measures including strict “know your customer” routines and good old fashioned vigilance, and other security measures which we will keep to ourselves. You can rest safe in the knowledge that when your goods are stored with Attic, they are most likely stored more safely than they would be at home!
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Q:
Once I have a room, how long can I stay?
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A:
Once you have a room, it’s yours for as long as you need it – some clients have been here for years, others stayed only one week.
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Q:
What notice to vacate do I need to give?
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A:
We only need seven days notice of your intention to leave. Please bare in mind that your notice will lapse after this period, and we will require the notice to be renewed. Once you complete our check-out process, a refund for any remaining rent and your deposit will be processed and returned to you.
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Q:
Is there anything I can’t store?
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A:
You can store virtually anything with Attic! Some obvious exceptions to this rule include:
- Living items, such as animals and plants.
- Hazardous materials, such as flammable liquids and explosives.
- Items that could decompose, such as exposed foodstuffs.
- Unauthorised or illegal goods, such as drugs or firearms.
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Q:
Can I use your trolleys to move my things?
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A:
Yes, we have a variety of trolleys, dolleys and pallet trucks at Attic Storage for the free use of our clients. We also have a forklift truck on site, which we will be happy to operate on your behalf.
More info...
We offer a wide range of storage materials at competetive prices. StorPak bundles delivered to your door.
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"I got the leaflet which was very interesting... emailed for a quote and got a quick response... very nice staff... thanks alot!"
T Gogna May 2011
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Free WiFi on site for all clients