Wherever you look, you’ll find evidence of our great customer service. Why? Because we believe in people. We believe in our local communities, so we get involved, we engage with them and we give them something back, for supporting us as a local business. We believe in our clients, and helping them through what is most often a stressful day. We believe in our people, in our team, in our culture. Because we invest in our people – from paying the London Living Wage as a minimum, through to ongoing customer service training and regular feedback, to ensure they’re the best they can be, for our clients.
Week in, week out.
Our feedback on independent review site Feefo is 99% (over 600 reviews and counting)
We score consistently high feedback on Google reviews (over 23 reviews and counting)
We score consistently high feedback on Yell.com reviews (over 33 reviews and counting)
We score consistently high feedback on Facebook reviews (over 13 reviews and counting)
In fact, we’re so confident in our service level that we’ve commissioned ongoing, 3rd party research into our entire customer database.
Independent self storage market research reviews
Every week our front of house CRM (the techy bit that we use to manage all our clients’ details) automatically emails an independent market research company (In-house) the name, email address and phone number of every single new client. It’s all treated in the strictest confidence of course, but we get pure, unadulterated feedback from that too. We like to do this because frankly, while we love getting positive feedback about our storage and removals solutions in London, the fact is we learn the most from constructive feedback.
Using the Net Promoter Score system, we regularly exceed >65 according to In-house, and our overall score is 58.6 – and rising. As you can see from here, that is an outstanding performance.
In addition, 96.5% of our customers would recommend us. That’s not “96.5% of a small select sample we jiggled around a bit to get the best score possible”. That’s 96.5% of ALL the customers In-house have spoken to. Verbatim. Verified. Unadulterated.
If you don’t believe it, come and pay us a visit, and challenge us – we’d love to exceed your expectations or better still, learn from them and improve our service as a result.