Frequently Asked Questions

If you have never used self storage before then you will, understandably, have lots of questions. We’ve tried to provide as many answers as possible below but if you can’t find the answer to your question then please contact us using one of the options above.

Archiving

Attic Self Storage offers flexible storage space for anyone to use. All of our units are clean, dry and individually alarmed and our customers receive complimentary 24 hour access, 7 days a week. You lock your own unit with your own padlock and only you, (or anyone you permit) has access to it. You have total control. All of our units can be booked online, by phone or in person and you simply pick the size you need, reserve, check in and move in! You can stay from as little as a week to as long as you like. You just need to give us notice of when you intend to leave - a bit like renting a flat. Our team of storage experts will be on hand through every step of the process should you have any questions or need any help.


Business Facilities

At Attic Self Storage we usually ask customers to stay for a minimum of a week but you’re free to stay as long as you like and give notice to move out at any time. We will bill you monthly and then refund any unused rent when you move out of your unit. Whilst you’re with us you can upsize or downsize your unit or even take another one - it’s all completely within your control.


General

Of course the cost will depend on the size of the unit you take but, generally prices start from around £15 per week for our smallest units. You can use our storage calculator to estimate the amount of space you might need or our trained team can also advise. Our team can advise how best to effectively use the space and will always try to make sure that you don’t take any more space than you need.


First, you need to estimate how much space you will need. Our size calculator can help with this. We also have videos and even VR tours of our units which can help you visualise the space. Once you’ve decided on your space and location you can see prices online here (link) and then reserve the unit of your choice - all online, from your sofa or the convenience of your desk! Naturally, if you would prefer to talk to one of our team we are always happy to answer any questions, talk through the process or even reserve a unit for you.

If you would like more information on the process then you can find this in our “documents” section here.


We invoice all of our clients on a monthly basis so that you will always pay on the same day each month, unlike with 4 weekly payments.

You can pay by direct debit, standing order or continuous payments on a credit or debit card. We do not usually accept cash or cheques.

You can see details and manage all your payments, invoices and payment details (and more) on your online account at any time.


We do charge a small, fully refundable, reservation fee of £25 which is deducted from your first storage payment on move-in day. You will then need to pay the first month’s rent then in advance on the move-in day, and we also ask for one month’s rent up front as (fully refundable) a security deposit - it’s just like renting a house or flat. We usually have special offers (link) which can significantly reduce your first payment, often by up to 50% to help manage your finances for the beginning of your stay.


The next step is simply to complete our online check in before you move in. This is just the process for you to provide your ID and payment details and set up your account. The good news is that this can all be done online and at whatever time suits you - even the ID checks. This means that on move in day, we just have to run through a few safety details and show you to your unit. Of course, our team is always on hand to take you through this process on the phone or in store if you prefer.


We offer a bespoke, open cover insurance which means that you will be covered by our own insurance policy. We use specialist insurers with knowledge of the self storage industry and customer needs, who can therefore handle and process any claims quickly and with minimum hassle. We do need to charge for the administration costs of this cover which will be added to your storage costs. You are perfectly welcome to take out your own insurance cover but since it is a requirement of the UK Self Storage Association then we will have to ask for evidence that you have this in place before you can move your things in. Most of our customers do prefer to take our insurance as it is the most convenient option.


Usually our minimum stay is 1 week but you can stay for as long as you like (some of our customers have been with us for years)! You will have to pay one month’s rent up front but we will refund any unused rent when you move out. If you have specific requirements though, please do speak to us as we will always try to find a solution for you.


We have a wide range of units in different sizes, if you want to upsize or downsize at any time (either permanently or temporarily) then this is absolutely fine. Just talk to a member of our team and they will make arrangements for you (subject to availability). We can even move your things for you if you prefer!


We know that estimating the amount of storage you need can be really difficult and many people do under or over estimate. Our specialists will be on hand when you move in and will be able to make sure that you have the size of unit that you need (subject to availability) to make sure that you are not paying for more space than you need.


The price that we quote (link) for storage costs include all service charges, maintenance charges and rates and also VAT where this applies.

In addition to your storage costs, we do charge one month’s rent in advance as a security deposit but this will be refundable when you move out.

You will need to make sure you have adequate insurance but we are able to arrange this for you too.

Other than that, you just need a padlock. You are welcome to bring your own or we do sell them in store too if this is easier.

That’s it - there are no other charges. What’s more, unlike some other companies, we provide complimentary 24 hour free access, free WiFi, use of our trolleys and a free goods receipt and dispatch service.

If you have any concerns about costs then please do speak to a member of our team.


Unlike most storage companies Attic Self Storage offer our customers complimentary 24 hour access to their units. This means that you can come and go whenever you like and as often as you like. Our teams are on site every day of the week and will always try to help should you need it - such as with arranging transport and removals.


You can reserve a unit right now and drive straight to the store. Alternatively you can also just turn up and we’d be happy to help you find the right storage unit for your needs. Just make sure you have proof of ID ato hand (passport or driver’s license) as you’ll need this to complete our online check-in.


Our receptions are typically open from 8:30 to 18:30 from Monday to Friday, from 9:30 to 18:30 on Saturdays and from 10:00 to 16:00 on Sundays and bank holidays. If these hours do not work for you then please do speak to us. We will always try to be flexible where possible.

Once you have moved into your unit however, you will enjoy our 24 hour complimentary access, 24 hours a day 365 days a year.


Absolutely not! You will need to sign a storage license agreement (contract) as part of the check in process but you can stay for as little as one week. The terms of the agreement are largely stipulated by our trade body, the SSA UK and have been agreed with Trading Standards, but if you have any concerns then our teams are always on hand to help.


It’s very simple, we can help you arrange removals, transport or van hire, you can do this yourself or you can drive yourself. We have loading spaces on site for loading and unloading and plenty of trolleys on hand to make things easy!


We have a wide range of storage unit sizes available. Our smallest units are 10 square feet and our largest are 500 square feet and up to 9 feet tall. We also have many sizes in between. We’re sure that we have something that will meet your needs - even if it’s just a mailbox that you’re after!


Our units are very secure and whilst we won’t publish full details (fore security reasons) our measures include:

    • 24 hour digital CCTV with remove monitoring
    • Passive, infrared motion sensors
    • NACOSS Gold Guaranteed police response alarm system
    • Perimeter Defense System ™
    • Individual door alarms on every storage unit
    • Electronic access control systems with unique PIN numbers for every customer
    • Early warning smoke detection system

We also use more traditional measures including vigilance and customer knowledge. So you can rest assured that your things will be completely safe in your Attic Self Storage unit - perhaps even safer than in your home! Additionally with our high level of security measures, you can feel completely safe accessing you things at any time of day or night.


Feel free to extend your stay at any time, even on the day you were due to move out. You are welcome to stay in your unit as long as you like - just give us notice when you plan to move out.


We generally require 1 month’s notice of your intention to leave. If you change your mind during that time then it’s not an issue, just be sure to let us know. Please note though that if you do not move out within that month then you will need to serve notice again. Naturally for shorter stays this can be less and, once you have completed the check out process, we will refund your deposit and any unused rent. Tis usually happens within 10 working days.


  • Living items such as animals and plants
  • Hazardous materials such as flammable materials and explosives
  • Any compressed gases (other than domestic aerosols)
  • Items that could decompose such as exposed foodstuffs
  • Unauthorised or illegal goods such as drugs or firearms

Absolutely not - the use of these is completely complimentary. We believe in making the process as simple and convenient as possible.


If you lose your key and at your request, we can use bolt cutters to break the lock but we do charge for this service and you will need to replace the lock if you continue to use the unit..


We have a comprehensive range of packaging materials available for sale in our receptions. We can arrange for these items to be delivered to you. We also offer up to 25% discounts for storage customers so please do speak to a member of our team for more information or help.


Our open cover insurance works on a “new for old” basis, as we believe you should be able to go out and replace any damaged items with new ones.

You should therefore estimate the cost that it would take to purchase all of the items in your unit new today. If the contents of your unit changes materially, please do let us know so we can update your insurance cover to the correct value.


It is unlikely that the contents of your unit will be covered by your home insurance. If they are, we will just need proof of this during the check in process. This is to ensure you are fully protected and that we comply with industry standards.


Our insurance claims handling agents will deal directly with any claims. You can find out more about the process here.


Calculating how much space you will need can be difficult and is a common issue for many storage users. Fortunately our teams are fully trained in this area to understand your requirements and advise what unit size would be best.

If this is something that you would rather try to estimate for yourself then we do have a handy storage calculator to help you do this.

You can also take a VR or video tour of our units which can help you to visualise the sizes. Don’t worry though, even if you do over or underestimate the space you need, our store teams will always try to provide you with a unit that matches your exact requirements whenever possible.


Don’t worry, this is much more common that you might think. Our teams will always try to accommodate your needs and allocate you a more suitable unit or extra space whenever possible.


No, you can complete the whole process online, right up to physically moving in. You can use our online quote request tool (link) to see pricing, reserve your unit online and then check in online right now if you like.


You will need one proof of ID (either a passport or a driver’s license) to complete the online check-in. However, if you do this today from the comfort of your own home, you won’t need to bring any proofs of address or ID with you on move-in day.


The check in process is where we get you set up with an online account, confirm your ID, take payment details and carry out some background security checks. You can complete this process at any point after reserving a unit and can do this online from anywhere - even from your sofa - just like checking in for a plane. This means that when you come to store on move in day, you won’t need to waste any time completing paperwork. Your unit will be ready and waiting. And don’t worry, you don’t need to print anything out - any information will be stored in your online account.


Our online check-in system will require a valid passport or driver’s license. If you don’t have either, you can store with us and will need someone else to enter in to the storage contract.

These requirements and the ID background checks we carry out are part of our commitment to ensuring the safety of all our clients and their belongings.


Yes, at Attic Self Storage we believe that you should feel safe and able to access your things at any time of day whenever you want and as part of this we have a strong focus on site security. We have all of the following measures in place to make sure that you and your things will be completely safe whilst using our sites.

  • 24 hour digital CCTV with remove monitoring
  • Passive, infrared motion sensors
  • NACOSS Gold Guaranteed police response alarm system
  • Perimeter Defense System ™
  • Individual door alarms on every single unit
  • Electronic access control systems with unique PIN numbers for every single customer
  • Early warning smoke detection system
  • Out of hours security response

If there is ever anything that you have any concerns about our phones are manned out of hours for emergencies. We welcome feedback at any time on anything that concerns you so that we can take appropriate action.


Once you have moved in, you don’t need to come to reception to access your unit, you can simply use your unique PIN code to go straight to your unit. Just tap your PIN into the box at the gate to gain access and when you’re finished, use the same code to get out. Of course if you prefer to come and see us first then that’s fine with us - we are always happy to have a chat with our customers!

When you move in you will just need to pop to reception so that we can explain a few safety procedures, check the unit is right for you and allocate your PIN code. If you already completed the check-in process online, this will only take 5 minutes. If you know you’ll be short of time, or want to move in out of office hours then we can arrange this over the phone beforehand. We will always try to work in a way that fits with your schedule where possible!


Enter your unique PIN code into the keypad on the main gate, drive in and then enter your code again to access the store through the sliding doors or the lift.

If you have set up a registration plate with us, our main gate will open automatically using our unique ANPR number plate recognition system!


Yes, at Attic Storage we make sure that all of our units are fitted with alarms. Don’t worry, this doesn’t add extra complications - your alarm will be set and unset by your unique PIN code when you arrive and leave. If your alarm should go off when you are not on site then our remote monitoring and security teams will be on hand to investigate.


Don’t worry, this is all automatic - your alarm will be set and unset by your unique PIN code when you arrive and leave. If your alarm should go off when you are not on site then our security team will be on hand to investigate.


Only you will have access to your unit. You will be assigned a unique PIN code to have access to your unit 24 hours a day 7 days a week, and you will place your own padlock on the door. If you would like other people to access your unit then they can do so with your permission and using your code. We can also allocate different access codes if you need multiple people to have access and want to maintain control, for example if you are using the unit for your business and want your employees to have access. No one else has access to your unit, not even us!


Yes, we have toilets available for customer use 24 hours a day, 7 days a week on each of our sites.


If you do need either power or light to your unit then please do let us know and we can make suitable arrangements (there may be a small charge for this).


All our larger units are already fitted with lights.

If you do need either power or light to your unit then please do let us know and we can make suitable arrangements (there may be a small charge for this).


Yes we have lifts at all our stores.


If you have any problems at all when you access your unit outside of our office opening hours then we have an out of hours number that you can call. This number can be found in multiple locations around the site and also in your online account.


Yes, we have an advanced smoke detection system which is designed to pick up traces of smoke and activate alarms as early as possible. We also have enhanced fire proofing in our floors and ceilings to impede the travel of any fire so that anyone in the building has ample time to leave.

If you hear the fire alarm, please leave your belongings and evacuate the building quickly but calmly via the nearest exit.


Some of our sites have meeting rooms available for hire on an hourly basis.

Some of our sites have work space pods that you can hire. These are small desk areas, designed for one person, with power and WiFi within a communal area - you might even get to meet some fellow storers if you want! Ask our teams for full details.


Some of our sites have meeting rooms available for hire on an hourly basis and in different sizes. This is ideal if your business is based in a unit and you need somewhere to meet clients onsite. Our meeting rooms can have projectors, TV screens as well as refreshments, please ask a member of our team for more information.


Yes, you will need to provide your own padlock and if you already have one you are welcome to use it. If you don’t then we do sell insurer approved padlocks from reliable brands in our receptions from as little as £8


Yes! We completely appreciate that delivery times can be very difficult to predict and that you can’t hang around waiting for things to arrive. That’s why we offer a complimentary goods receipt and dispatch service.


We want to do everything that we can to make your move in and out as smooth and stress free as possible and that includes helping you to arrange transport and removals or even arranging this for you.

We can arrange transport and removal help in anything from taxis up to large vans and anything in between, using our network of trusted suppliers. You would approve the price in advance and pay the supplier directly.


We take all major credit and debit cards. We do not take cash or cheques. If this causes an issue then we can work with you however we will have to levy a handling charge for this. Bank transfers can also be made on a case by case basis, but not for ongoing regular payments.


Much like checking into a hotel or for an aeroplane, check in is where we process your ID, take your payment details and get you set up with your online account. This is a process that you will need to do before using any self storage unit.

This process ensures we have a formal contract between us, and it helps us to make sure that we know who is using our site - helping to ensure the safety of all of our customers.


This really depends on how many things you have. When you check in online then you will only need 5 minutes to get your PIN code and safety details from reception before you can access your unit. After that, you’re free to take as much or little time as you like.

If you need help in estimating how much time to allow or need help with the process then please do speak to our team - we will always try to help if we can!


Checking in online is preferred by most of our customers as you can do it from the comfort of your own home with any documents to hand that you might need. We do understand though that this isn’t for everyone and of course you are welcome to do this in store either by yourself or with a member of our team to take you through the process.


You will need to upload your forms of identification and set up an online account. We never store your payment details and cannot access your online account so it’s not possible to complete this over the phone.

If you are having trouble in checking in though or you need help with the process then our team are happy to talk you through this on the phone.


Absolutely - our aim is to make sure that you have a great experience in using self storage and our team is available to help at any stage including the check in process. We can help over the phone or in store.


We will give you your access code on move in day and also send you a text message containing your code so you will always have this to hand.

We do understand though that with all the passwords we have to remember these days it can be tricky sometimes. You can request a reminder from your online account or reset your code. For security reasons, a code reset will automatically be delayed to allow for notification to be received by the account holder.

If you require an immediate change of code, please contact reception who can do this in person or over the phone, once you have confirmed your identity.


Of course - you are free to move out when you like. We’ll even refund any unused rent along with your deposit. Please don’t forget to observe our notice policy here.


We do ask that you give a month’s notice but you are welcome to move out before this date. Just empty your unit making sure to take any rubbish with you and then complete the check out process so that we can refund your deposit and any unused rent.


We believe in supporting and contributing to the communities in which we operate. We regularly make donations in the form of time, storage space and / or money to local charitable causes. We are also an accredited London Living Wage employer and make sure our staff are fairly rewarded. You can read more about our work in this area here.


We keep all of our customers informed of any access changes or work on site via email. Additionally, if you want to find out more about what we do in the community or for features and articles then please do follow us on Facebook, Twitter or LinkedIn.


Yes, all of our sites have space for parking whilst you are loading, unloading or visiting your units. Our sites are also well connected by public transport so if you’re not moving things in or out and prefer not to drive then reaching our sites is still easy.

Please note that some of our central London facilities may have restricted parking available. If this is a concern please speak to a member of our team and we will work with you to avoid any issues.


To see a full list of our sites then please use our location finder which you can access here.


Yes, we provide complimentary WiFi for our customers throughout our buildings.


Full details of this will be explained during the check in process however if your situation changes and you believe that you might have difficulties then we would urge you to call us and discuss this as soon as possible. We will do all that we can to help.


Yes, we offer a very flexible archiving service. We are also ISO 27001 accredited so you can be certain your documents are in safe hands with Attic Self Storage! You can store from as little as 1 box and we charge on a per box basis.

Each box will be given a unique code and we can collect these from you and return them whenever you need. Please call us on 020 8981 6800 or email information@atticstorage.co.uk for more information, to discuss your requirements or for a quote.


There is no maximum - you can stay as long as you like. Some of our customers have been with us for years!


We often have a range of discounts and special offers available on selected units. We do also offer discounts for advance bulk payments which can also be combined with other discounts.


Yes, we have achieved ISO 27001 status which means that we have rigourous systems in place to safeguard your information. This confirms that we have a high level of processes that we adhere to and also that we are continuously working to improve these processes. You can read more about this accreditation here.