We’re here to answer any questions or help with any issues that you might have.
Yes, the first month’s rent is paid in advance on move‑in day, along with protection cover for your belongings. We regularly run special offers, which can help reduce your initial costs and make it easier to manage your budget. Plus, we don’t charge a deposit.
The cost of our units depends on how much space you need, with our smallest units starting from around £15 per week as a guide. We also offer a student discount, helping keep costs down across London. On top of that, students can benefit from up to 6 weeks free and discounted packing boxes.
You will need to pay the first month’s rent in advance on the move-in day, and also for protection cover for your goods. We usually have special offers which can significantly reduce your first payment, often by up to 50% to help manage your finances for the beginning of your stay.
We are able to protect your goods with Protection Plan using an arrangement with our industry specialist insurance brokers. With knowledge of the self-storage industry and customer needs, in the unlikely event of loss or damage they handle and process claims quickly and with minimum hassle. We do need to charge for the administration costs of this protection and these charges will be added to your storage costs. You are perfectly welcome to take out your own insurance cover but since it is a requirement of the Self Storage Association UK, we will have to ask for evidence that you have this in place before you can move your things in. Most of our customers do however prefer to use our arrangements as it is the most convenient option.
We often have a range of discounts and special offers available on selected units. We do also offer discounts for advance bulk payments which can also be combined with other discounts. You can see full details of our offers on our location pages.
We currently work with 20-30 charities and are always looking to support local causes so please speak to our store team to discuss this further.
Yes, we offer a 10% discount for NHS staff on provision of relevant identification.
Yes, we offer pre-pay discounts. We will take 25% off your monthly storage costs for customers that pay 12 months in advance.
The workspace pods cost £10 per day and include use of the pod during the reception opening hours, access to plugs to charge portable devices, access to a printer and to hot drinks.
We do not charge for reservations or for a security deposit. You’ll just need to budget for your rental and protection cover costs.
No, we do not charge admin fees at the beginning of the contract. All you need to budget for is your storage rental, a protection plan, and a padlock should you need one at our Bow store.
We take all major credit and debit cards. We do not take cash or cheques. If this causes an issue then we can work with you however we will have to levy a handling charge for this. Bank transfers can also be made on a case-by-case basis, but not for ongoing regular payments.
Full details of this will be explained during the check in process however if your situation changes and you believe that you might have difficulties then we would urge you to call us and discuss this as soon as possible. We will do all that we can to help.
We do not have any minimum length of stay but we do have a minimum spend of £75. You are welcome to keep your unit for as long as you like.
Checking in online is preferred by most of our customers as you can do it from the comfort of your own home with any documents to hand that you might need. We do understand though that this isn’t for everyone and of course you are welcome to do this in-store either by yourself or with a member of our team to take you through the process.
You can reserve a unit right now and drive straight to the store. Alternatively you can also just turn up and we’d be happy to help you find the right storage unit for your needs. Just make sure you have proof of ID ato hand (passport or driver’s license) as you’ll need this to complete our online check-in.
Absolutely, our store teams are ready to assist you during our store opening hours however we can also offer contactless move-in out of hours. Once you have completed your quote, you can reserve and check-in online. If you do plan to move in when our receptions are closed then please contact the store first.
Of course – you are free to move out when you like. We’ll even refund any unused rent along with your deposit. Please don’t forget to observe our notice policy here.
Yes, we would love to show you our units and facilities. You can take one of our virtual tours arrange a video tour with one of our team or visit us in person – whatever works best for you.
We’re not able to help you directly however we do have a range of suppliers who can help with removals that we can contact on your behalf if you would like.
No, you can complete the whole process online, right up to physically moving in. You can use our online quote request tool to see pricing, reserve your unit online and then check in online right now if you like.
We ask for 1 month’s notice to leave. You can always extend this if you decide that you need to stay longer and we will also refund any unused rent.
Absolutely not! You will need to sign a storage license agreement (contract) as part of the check in process but you can stay for as little as one week. The terms of the agreement are largely stipulated by our trade body, the SSA UK and have been agreed with Trading Standards, but if you have any concerns then our teams are always on hand to help.
You will need one proof of ID (either a passport or a driver’s licence) to complete the online check-in. However, if you do this today from the comfort of your own home, you won’t need to bring any proofs of address or ID with you on move-in day.
All our units can be booked online, on the phone, or in person. You can get a quote and reserve one here
This really depends on how many things you have. When you check in online then you will only need 5 minutes to get your PIN code and safety details from reception before you can access your unit. After that, you’re free to take as much or little time as you like.
If you need help in estimating how much time to allow or need help with the process then please do speak to our team – we will always try to help if we can!
Yes, just reserve a unit as usual and then complete the check-in process. Following that anyone you nominate can move in your things.
Absolutely – our aim is to make sure that you have a great experience in using self-storage and our team is available to help at any stage including the check-in process. We can help over the phone or in-store.
Don’t worry, this is much more common that you might think. Our teams will always try to accommodate your needs and allocate you a more suitable unit or extra space whenever possible.
Our online check-in system will require a valid passport or driver’s licence. If you don’t have either, you can store with us and will need someone else to enter in to the storage contract. These requirements and the ID background checks we carry out are part of our commitment to ensuring the safety of all our clients and their belongings.
We generally require 1 month’s notice of your intention to leave. If you change your mind during that time then it’s not an issue, just be sure to let us know. Please note though that if you do not move out within that month then you will need to serve notice again. Naturally for shorter stays this can be less and, once you have completed the check out process, we will refund your deposit and any unused rent. This usually happens within 10 working days.
The check-in process is where we get you set up with an online account, confirm your ID (either a passport or a driving license), take payment details, and carry out some background security checks.
You can complete this process at any point after reserving a unit and can do this online from anywhere – even from your sofa – just like checking in for a plane. This means that when you come to the store on move-in day, you won’t need to waste any time completing paperwork and won’t need to carry your ID either.
Your unit will be ready and waiting. And don’t worry, you don’t need to print anything out – any information will be stored in your online account.
We do ask that you give a month’s notice but you are welcome to move out before this date. Just empty your unit making sure to take any rubbish with you and then complete the checkout process so that we can refund your deposit and any unused rent.
Yes, we will need you to sign a contract, similar to if you rented a home however at Attic this is all completed online.
You don’t need an appointment, you can visit as little or as often as you like.
Yes we have lifts at all our stores.
Enter your unique PIN code into the keypad on the main gate, drive in, and then enter your code again to access the store through the sliding doors or the lift.
If you have set up a registration plate with us, our main gate will open automatically using our unique ANPR number plate recognition system!
You will have 24 hour access to your unit, 7 days a week which is all covered in the standard price of your unit.
We will give you your access code on move-in day and also send you a text message containing your code so you will always have this to hand.
We do understand though that with all the passwords we have to remember these days it can be tricky sometimes. You can request a reminder from your online account or reset your code. For security reasons, a code reset will automatically be delayed to allow for notification to be received by the account holder.
If you require an immediate change of code, please contact reception who can do this in person or over the phone, once you have confirmed your identity.
If you have any problems at all when you access your unit outside of our office opening hours then we have an out-of-hours number that you can call. This number can be found in multiple locations around the site and also in your online account.
Our receptions are typically open from 8:30 to 18:30 from Monday to Friday, from 9:30 to 18:30 on Saturdays and from 10:00 to 16:00 on Sundays and bank holidays. If these hours do not work for you then please do speak to us. We will always try to be flexible where possible. Once you have moved into your unit however, you will enjoy our 24 hour complimentary access, 24 hours a day 365 days a year.
Only you will have access to your unit. You will be assigned a unique PIN code to access the site 24 hours a day 7 days a week, and you will place your own padlock on the door. Our newer stores have app-controlled locks which will be controlled only by you. If you would like other people to access your unit then they can do so with your permission and using your code. We can also allocate different access codes if you need multiple people to have access and want to maintain control, for example, if you are using the unit for your business and want your employees to have access. No one else has access to your unit, not even us!
You can store most things, although there are some excluded items and others where restrictions apply. Details of these items can be found here.
There are a number of excluded items such as:
For a full list of exclusions and restrictions please review the Protection Plan Addendum
Our units are dry, safe and secure and suitable for storing all types of artwork or painting. We do however have a standard overall limit for these items in each unit so please speak to one of our store staff members if the total value of artwork exceeds this.
We offer a convenient Protection Plan through our specialist brokers, designed specifically for self storage. In the unlikely event of loss or damage, claims are handled quickly and efficiently. A small administration charge applies., which will be discussed upfront.
You’re also welcome to arrange your own cover if you’d prefer. As required by the Self Storage Association UK, we’ll just need proof of cover before you move your items in. Most students choose our plan as it’s straightforward, convenient and set up for you from day one.
Any charges for our extended liability cover, Protection Plan are separate from the storage charges.
Any claims made using our Protection Plan arrangement will be settled on a “new for old” basis for most items, as we believe you should be able to go out and replace any damaged items with new ones. You should therefore estimate the cost that it would take to purchase all of the items in your unit with new replacements. If the contents of your unit change materially, please do let us know so we can update your maximum replacement value.
The charges will be dependent on the size of your unit and how much your belongings are worth. Usually, our customers prefer to arrange this on the day they move in as this is the best time to know exactly what is in the unit.
It is unlikely that the contents of your unit will be covered by your home insurance. If they are, we will just need proof of this during the check in process. This is to ensure you are fully protected and that we comply with industry standards.
Your goods must be protected whilst in store with us. We provide a convenient solution with our Protection Plan or you can source your own insurance elsewhere. Our store teams can help with this.
Yes, of course you can! However, if you do need one, we sell insurer-approved padlocks from reliable brands at our receptions for as little as £8. And at our newer stores, you won’t need a padlock at all as our units are equipped with app-controlled locks.
Yes, we have an advanced smoke detection system which is designed to pick up traces of smoke and activate alarms as early as possible. We also have enhanced fireproofing in our floors and ceilings to impede the travel of any fire so that anyone in the building has ample time to leave.
If you hear the fire alarm, please leave your belongings and evacuate the building quickly but calmly via the nearest exit.
Our units are very secure and whilst we won’t publish full details (for security reasons) our measures include:
We also use more traditional measures including vigilance and customer knowledge. So you can rest assured that your things will be completely safe in your Attic Self Storage unit – perhaps even safer than in your home!
Additionally, with our high level of security measures, you can feel completely safe accessing your things at any time of the day or night.
We cannot have flamable or combustable substances stored in our units which includes gas, petrol, oil, or any item that emits fumes. Therefore to store a motor vehicle, the engine must be drained and it must not contain any fuel.
Yes, as long as the food is stored in sealed plastic boxes with a lid, this will be fine. The only food item that we cannot allow in our storage units is flour due to its combustibility.
Absolutely not – the use of these is completely complimentary.
No you don’t.
When you initially move in, you will need to go to reception to receive your PIN code. But after that, all you need to do is enter your unique PIN code into the keypad on the main gate, drive in, and then enter your code again to access the store through the sliding doors or the lift.
If you have set up a registration plate with us, our main gate will open automatically using our unique ANPR number plate recognition system.
Our student storage has a minimum rental period of one week. After that, you can keep your unit for as long as you need and give notice to move out at any time. You’ll be billed four weekly, with any unused rent refunded once you leave. If your needs change, you can easily upsize, downsize or add another unit.
It’s very simple, we can help you arrange removals, transport or van hire, you can do this yourself or you can drive yourself. We have loading spaces on site for loading and unloading and plenty of trolleys on hand to make things easy!
Enter your unique PIN code into the keypad on the main gate, drive in and then enter your code again to access the store through the sliding doors or the lift. If you have set up a registration plate with us, our main gate will open automatically using our unique ANPR number plate recognition system!
The standard height of our units is 2.3m but if you envisage needing more space then do speak to a member of our store team and we will do what we can to help.
At Attic Self Storage we usually ask customers to stay for a minimum of a week but you’re free to stay as long as you like and give the notice to move out at any time. We do have a minimum spend of £75. We will bill you monthly and then refund any unused rent when you move out of your unit. Whilst you’re with us you can upsize or downsize your unit or even take another one – it’s all completely within your control.
The terms of the agreement are largely stipulated by our trade body, the SSA UK, and have been agreed with Trading Standards, but if you have any concerns then our team is always on hand to help.
Our handy storage calculator can be a really helpful tool in determining this, however, our experts at each of our facilities are also trained to be able to advise you too.
We also offer VR tours of our units to help you visualise their sizes.
We have a wide range of storage unit sizes available. Our smallest units are 10 square feet and our largest are 500 square feet and up to 9 feet tall. We also have many sizes in between. We’re sure that we have something that will meet your needs – even if it’s just a mailbox that you’re after!
If you lose your key we can use bolt cutters to break the lock but we do charge for this service and you will need to replace the lock if you continue to use the unit.
Self Storage means that you’re able to lock your own units and have total control over who has access to it. If you do ever need assistance though, our team of storage experts will be on hand to help you every step of the way.
Unlike most storage companies Attic Self Storage offer our customers complimentary 24 hour access to their units. This means that you can come and go whenever you like and as often as you like. Our teams are on site every day of the week and will always try to help should you need it – such as with arranging transport and removals.
Yes, all of our sites have space for parking whilst you are loading, unloading, or visiting your units. Our sites are also well connected by public transport so if you’re not moving things in or out and prefer not to drive then reaching our sites is still easy.
Please note that some of our central London facilities may have restricted parking available. If this is a concern please speak to a member of our team and we will work with you to avoid any issues.
Yes — our Sunbury facility provides secure, modern self storage serving customers across South-West London and the Surrey borders.
It’s ideal for residents and businesses in Hanworth, Teddington, Molesey, Shepperton, Walton-on-Thames, Hampton, Feltham, Staines-upon-Thames, Hounslow, Twickenham and Heathrow offering free 24-hour access, secure storage units and flexible contracts. Whether you’re moving house, storing business stock, or just need extra space, Attic Sunbury makes storage simple and accessible.
Yes, our Marylebone facility provides secure, high-quality storage right in the heart of Central London. It’s ideal for residents, small businesses and retailers needing additional space near Kilburn, Hyde Park, Kensington, Soho, Paddington, Notting Hill, Maida Vale, Westminster and Camden Town. With free 24-hour access, app-controlled locks, and award-winning service, Attic Marylebone offers convenient and flexible storage solutions designed for busy city living.
Yes — Attic Self Storage has two convenient facilities serving West and North-West London: Harrow and Staples Corner.
These sites are ideal for customers based in Queensbury, Wembley, Edgware, Stanmore, Alperton, Cricklewood, Brent Cross, Neasden, Finchley, Golders Green, Hendon, Harlesden, Hampstead and Willesden. Both facilities offer modern, secure storage units with free 24-hour access, app-controlled locks, and a local price-match promise, giving you convenient and affordable storage close to your home or business.
Our East London locations include Bow, Beckton and Barking. These sites are ideal for customers looking for self storage near Woolwich, Romford, Rainham, East Ham, Poplar, Greenwich, Whitechapel, Canary Wharf, Dalston, Hackney, Stratford, City Airport, Canning Town, Plaistow, Forest Gate, Wanstead, Shoreditch, Clapton, Shadwell, Limehouse, Bethnal Green, Chadwell, Upney, Becontree or Ilford. Each facility offers modern, secure storage units with free 24-hour access, app-controlled locks, and flexible contracts — perfect for both personal and business use.
Our North London self storage locations include Enfield, New Southgate, and Staples Corner. These serve a wide area covering Alperton, Finchley, Hendon, Brent Cross, Cricklewood, Golders Green, Neasden, Willesden, Wood Green, Bounds Green, Hornsey, Tottenham, Edmonton, Chingford, Walthamstow, Harlesden, Arnos Grove, Muswell Hill, Hampstead, Ponders End and Cheshunt — providing secure, modern storage with free 24-hour access and flexible contracts.
To see a full list of our sites then please use our location finder which you can access here.
Attic Self Storage operates across London with modern, award-winning storage facilities in Bow, Beckton, Barking, Harrow, Enfield, Marylebone, Staples Corner, New Southgate, and Sunbury. Each store offers free 24-hour access, award winning customer service, app-controlled locks (except for Bow), and flexible contracts, making it easy to store your belongings safely wherever you are in London.
The price that we quote for storage costs includes all service charges, maintenance charges, and rates and also VAT where this applies. You will need to make sure you have a Protection Plan but we are able to arrange this for you too. Other than that, if you’re storing at Bow, you just need a padlock. You are welcome to bring your own or we do sell them in-store too if this is easier. That’s it – there are no other charges. What’s more, unlike some other companies, we provide complimentary 24-hour free access, free WiFi, use of our trolleys, and a free goods receipt and dispatch service. If you have any concerns about costs then please speak to a member of our team.
The price of storage units will largely depend upon the amount of space you require but for some context, our smallest units usually cost around £15 per week to rent out.
You can use our storage calculator to estimate the size you’ll need
Our storage customers will have priority for the pods however if there is availability then this is possible.
Yes! We completely appreciate that delivery times can be very difficult to predict and that you can’t hang around waiting for things to arrive. That’s why we offer a complimentary goods receipt and dispatch service.
We offer a complimentary collection and receipt service for deliveries.
We want to do everything that we can to make your move in and out as smooth and stress-free as possible and that includes making recommendations from our trusted network of suppliers or even arranging the services for you.
We are able to provide power to some units. Please speak to our store team to check the availability of this.
Yes, we offer a very flexible archiving service. We are also ISO 27001 accredited so you can be certain your documents are in safe hands with Attic Self Storage! You can store from as little as 1 box and we charge on a per-box basis.
Each box will be given a unique code and we can collect these from you and return them whenever you need them. Please call us on 020 8981 6800 or email [email protected] for more information, to discuss your requirements, or for a quote.
Yes, we have toilets available for customer use 24 hours a day, 7 days a week on each of our sites.
Yes, users have access to power sockets to charge portable electronic devices such as phones and laptops, reasonable use of the store printer, hot drinks, and WiFi
Yes, we provide complimentary WiFi for our customers throughout our buildings.
Yes, we offer work space pods at our Harrow and Beckton facilities. These are available to hire on a daily basis and offer a comfortable place to work away from your unit with access to power for charging appliances, wifi and hot drinks
We offer an archive service which is ideal for storing documents for the long term. We are also able to offer a collection service for this.
Yes, we offer mail box rentals at our Bow site and you can have up to 4 addresses.
We have a comprehensive range of packaging materials available for sale in our receptions. We can arrange for these items to be delivered to you. We also offer up to 25% discounts for storage customers so please do speak to a member of our team for more information or help.
We don’t offer lighting in units as standard but, if necessary, this can be arranged. Please speak to one of our store team.
We have high speed WiFi throughout all of our stores and units
We work with local and trusted man and van services which one of our store teams will be able to help you with.
The pods are situated just off the reception area and available during the reception opening hours.
Some of our sites have workspace pods that you can hire. These are small desk areas, designed for one person, with power and WiFi within a communal area, you can make use of our printer and help yourself to a hot drink too. Ask our teams for full details.
We have a wide range of support for businesses which includes; 24 hour access, access for your employees using individual PINs, complimentary commercial grade WiFi, complimentary parcel receipt, and at our Harrow and Beckton store, workspace pods where you can work in comfort away from your unit with access to a printer and hot drinks.
All our larger units are already fitted with lights.
If you do need either power or light to your unit then please do let us know and we can make suitable arrangements (there may be a small charge for this).
If you do need either power or light to your unit then please do let us know and we can make suitable arrangements (there may be a small charge for this).
We invoice all of our clients on a 4-weekly basis, so you’ll always make your payment on the same day every four weeks. We accept credit or debit card payments but don’t accept cash or cheques. You can manage all your payments easily from your online account.