FAQs

We’re here to answer any questions or help with any issues that you might have.

How do I get to my unit when reception is closed?

Enter your unique PIN code into the keypad on the main gate, drive in and then enter your code again to access the store through the sliding doors or the lift. If you have set up a registration plate with us, our main gate will open automatically using our unique ANPR number plate recognition system!

Do I need to come to reception to access my unit?

Once you have moved in, you don’t need to come to reception to access your unit. You can simply use either your unique PIN code to go straight to your unit or the app on your smart phone. Just tap your PIN or your phone into the box at the gate to gain access and when you’re finished, use the same code to get out. Of course if you prefer to come and see us first then that’s fine with us – we are always happy to have a chat with our customers! When you move in you will just need to pop to reception so that we can explain a few safety procedures, check the unit is right for you and allocate your PIN code. If you already completed the check-in process online, this will only take 5 minutes. If you know you’ll be short of time, or want to move in out of office hours then we can arrange this over the phone beforehand. We will always try to work in a way that fits with your schedule where possible!

Is your site safe to access out of office hours?

Yes, at Attic Self Storage we believe that you should feel safe and able to access your things at any time of day whenever you want and as part of this we have a strong focus on site security. We have all of the following measures in place to make sure that you and your things will be completely safe whilst using our sites. 24 hour digital CCTV with remove monitoring Passive, infrared motion sensors NACOSS Gold Guaranteed police response alarm system Perimeter Defense System ™ Individual door alarms on every single unit Electronic access control systems with unique PIN numbers for every single customer Early warning smoke detection system Out of hours security response If there is ever anything that you have any concerns about our phones are manned out of hours for emergencies. We welcome feedback at any time on anything that concerns you so that we can take appropriate action.

What ID will you accept?

Our online check-in system will require a valid passport or driver’s licence. If you don’t have either, you can store with us and will need someone else to enter in to the storage contract. These requirements and the ID background checks we carry out are part of our commitment to ensuring the safety of all our clients and their belongings.

What is the check in process?

The check in process is where we get you set up with an online account, confirm your ID, take payment details and carry out some background security checks. You can complete this process at any point after reserving a unit and can do this online from anywhere – even from your sofa – just like checking in for a plane. This means that when you come to store on move in day, you won’t need to waste any time completing paperwork. Your unit will be ready and waiting. And don’t worry, you don’t need to print anything out – any information will be stored in your online account.

Do I need to bring ID with me?

You will need one proof of ID (either a passport or a driver’s licence) to complete the online check-in. However, if you do this today from the comfort of your own home, you won’t need to bring any proofs of address or ID with you on move-in day.

Do I have to come to the site to reserve a unit?

No, you can complete the whole process online, right up to physically moving in. You can use our online quote request tool to see pricing, reserve your unit online and then check in online right now if you like.

What happens if I can’t fit all of my things into the unit I have reserved?

Don’t worry, this is much more common that you might think. Our teams will always try to accommodate your needs and allocate you a more suitable unit or extra space whenever possible.

How can I calculate what unit size I need?

Calculating how much space you will need can be difficult and is a common issue for many storage users. Fortunately our teams are fully trained in this area to understand your requirements and advise what unit size would be best. If this is something that you would rather try to estimate for yourself then we do have a handy storage calculator to help you do this. You can also take a VR or video tour of our units which can help you to visualise the sizes. Don’t worry though, even if you do over or underestimate the space you need, our store teams will always try to provide you with a unit that matches your exact requirements whenever possible.

If something happens to my things who deals with the insurance?

Our insurance claims handling agents will deal directly with any claims. You can find out more about the process here.

Is my unit covered under my home insurance?

It is unlikely that the contents of your unit will be covered by your home insurance. If they are, we will just need proof of this during the check in process. This is to ensure you are fully protected and that we comply with industry standards.

How do I calculate what level of insurance cover I need?

Our open cover insurance works on a “new for old” basis, as we believe you should be able to go out and replace any damaged items with new ones. You should therefore estimate the cost that it would take to purchase all of the items in your unit new today. If the contents of your unit changes materially, please do let us know so we can update your insurance cover to the correct value.

Do you sell packing boxes?

We have a comprehensive range of packaging materials available for sale in our receptions. We can arrange for these items to be delivered to you. We also offer up to 25% discounts for storage customers so please do speak to a member of our team for more information or help.

What happens if I loose my padlock key?

If you lose your key and at your request, we can use bolt cutters to break the lock but we do charge for this service and you will need to replace the lock if you continue to use the unit..

Do I have to pay to use your trolleys to move my things?

Absolutely not – the use of these is completely complimentary. We believe in making the process as simple and convenient as possible.

Are there any things that I can’t store in a unit?

Living items such as animals and plants

Hazardous materials such as flammable materials and explosives

Any compressed gases (other than domestic aerosols)

Items that could decompose such as exposed foodstuffs

Unauthorised or illegal goods such as drugs or firearms

What is my notice period?

We generally require 1 month’s notice of your intention to leave. If you change your mind during that time then it’s not an issue, just be sure to let us know. Please note though that if you do not move out within that month then you will need to serve notice again. Naturally for shorter stays this can be less and, once you have completed the check out process, we will refund your deposit and any unused rent. This usually happens within 10 working days.

Once I have moved in, do I have to move out when I had planned or can I stay longer?

Feel free to extend your stay at any time, even on the day you were due to move out. You are welcome to stay in your unit as long as you like – just give us notice when you plan to move out.

How can I be certain your storage units are secure?

Our units are very secure and whilst we won’t publish full details (for security reasons) our measures include: 24 hour digital CCTV with remove monitoring Passive, infrared motion sensors NACOSS Gold Guaranteed police response alarm system Perimeter Defence System ™ Individual door alarms on every storage unit Electronic access control systems with unique PIN numbers for every customer Early warning smoke detection system We also use more traditional measures including vigilance and customer knowledge. So you can rest assured that your things will be completely safe in your Attic Self Storage unit – perhaps even safer than in your home! Additionally with our high level of security measures, you can feel completely safe accessing you things at any time of day or night.

What sized units do you have?

We have a wide range of storage unit sizes available. Our smallest units are 10 square feet and our largest are 500 square feet and up to 9 feet tall. We also have many sizes in between. We’re sure that we have something that will meet your needs – even if it’s just a mailbox that you’re after!

How do I get my things into storage?

It’s very simple, we can help you arrange removals, transport or van hire, you can do this yourself or you can drive yourself. We have loading spaces on site for loading and unloading and plenty of trolleys on hand to make things easy!

Do I have to sign a long lease?

Absolutely not! You will need to sign a storage license agreement (contract) as part of the check in process but you can stay for as little as one week. The terms of the agreement are largely stipulated by our trade body, the SSA UK and have been agreed with Trading Standards, but if you have any concerns then our teams are always on hand to help.

When are your stores open?

Our receptions are typically open from 8:30 to 18:30 from Monday to Friday, from 9:30 to 18:30 on Saturdays and from 10:00 to 16:00 on Sundays and bank holidays. If these hours do not work for you then please do speak to us. We will always try to be flexible where possible. Once you have moved into your unit however, you will enjoy our 24 hour complimentary access, 24 hours a day 365 days a year.

Can I move in today or do I need to reserve first?

You can reserve a unit right now and drive straight to the store. Alternatively you can also just turn up and we’d be happy to help you find the right storage unit for your needs. Just make sure you have proof of ID ato hand (passport or driver’s license) as you’ll need this to complete our online check-in.

When and how often can I access my things?

Unlike most storage companies Attic Self Storage offer our customers complimentary 24 hour access to their units. This means that you can come and go whenever you like and as often as you like. Our teams are on site every day of the week and will always try to help should you need it – such as with arranging transport and removals.

What happens if I reserve the wrong size unit?

We know that estimating the amount of storage you need can be really difficult and many people do under or over estimate. Our specialists will be on hand when you move in and will be able to make sure that you have the size of unit that you need (subject to availability) to make sure that you are not paying for more space than you need.

How does self storage work?

Attic Self Storage offers flexible storage space for anyone to use. All of our units are clean, dry and individually alarmed and our customers receive complimentary 24 hour access, 7 days a week. You lock your own unit and only you, (or anyone you permit) has access to it. You have total control. All of our units can be booked online, by phone or in person and you simply pick the size you need, reserve, check in and move in! You can stay from as little as a week to as long as you like. You just need to give us notice of when you intend to leave – a bit like renting a flat. Our team of storage experts will be on hand through every step of the process should you have any questions or need any help.

 

How long do I have to stay for?

At Attic Self Storage we usually ask customers to stay for a minimum of a week but you’re free to stay as long as you like and give notice to move out at any time. We do have a minimum spnd of £75.  We will bill you monthly and then refund any unused rent when you move out of your unit. Whilst you’re with us you can upsize or downsize your unit or even take another one – it’s all completely within your control.

How much does self storage cost?

Of course the cost will depend on the size of the unit you take but, generally prices start from around £15 per week for our smallest units. You can use our storage calculator to estimate the amount of space you might need or our trained team can also advise. Our team can advise how best to effectively use the space and will always try to make sure that you don’t take any more space than you need.  

How do I book a unit?

First, you need to estimate how much space you will need. Our size calculator can help with this. We also have videos and even VR tours of our units which can help you visualise the space. Once you’ve decided on your space and location you can see prices online here and then reserve the unit of your choice – all online, from your sofa or the convenience of your desk! Naturally, if you would prefer to talk to one of our team we are always happy to answer any questions, talk through the process or even reserve a unit for you. If you would like more information on the process then you can find this here.

How do I pay for storage?

We invoice all of our clients on a monthly basis so that you will always pay on the same day each month, unlike with 4 weekly payments. You can pay by direct debit or continuous payments on a credit or debit card. We do not usually accept cash or cheques. You can see details and manage all your payments, invoices and payment details (and more) on your online account at any time.

What do I need to do after I have reserved a unit?

The next step is simply to complete our online check in before you move in. This is just the process for you to provide your ID and payment details and set up your account. The good news is that this can all be done online and at whatever time suits you – even the ID checks. This means that on move in day, we just have to run through a few safety details and show you to your unit. Of course, our team is always on hand to take you through this process on the phone or in store if you prefer.

Do I have to pay anything in advance?

We do charge a small, fully refundable, reservation fee of £25 which is deducted from your first storage payment on move-in day. You will then need to pay the first month’s rent then in advance on the move-in day, and we also ask for one month’s rent up front as (fully refundable) a security deposit – it’s just like renting a house or flat. We usually have special offers which can significantly reduce your first payment, often by up to 50% to help manage your finances for the beginning of your stay.

Do I need to have insurance for my things?

We offer a bespoke, open cover insurance which means that you will be covered by our own insurance policy. We use specialist insurers with knowledge of the self storage industry and customer needs, who can therefore handle and process any claims quickly and with minimum hassle. We do need to charge for the administration costs of this cover which will be added to your storage costs. You are perfectly welcome to take out your own insurance cover but since it is a requirement of the UK Self Storage Association then we will have to ask for evidence that you have this in place before you can move your things in. Most of our customers do prefer to take our insurance as it is the most convenient option.

Can I change units once I have moved in?

We have a wide range of units in different sizes, if you want to upsize or downsize at any time (either permanently or temporarily) then this is absolutely fine. Just talk to a member of our team and they will make arrangements for you (subject to availability). We can even move your things for you if you prefer!

Are there any hidden costs?

The price that we quote for storage costs include all service charges, maintenance charges and rates and also VAT where this applies. In addition to your storage costs, we do charge one month’s rent in advance as a security deposit but this will be refundable when you move out. You will need to make sure you have adequate insurance but we are able to arrange this for you too. Other than that, you just need a padlock. You are welcome to bring your own or we do sell them in store too if this is easier. That’s it – there are no other charges. What’s more, unlike some other companies, we provide complimentary 24 hour free access, free WiFi, use of our trolleys and a free goods receipt and dispatch service. If you have any concerns about costs then please do speak to a member of our team.