The Governance

Governance is the means by which we set targets, monitor and improve our performance. We have robust processes in place and are continuing to add to these to enable us to effectively track performance as well as to ensure that we are making continuous improvements. It is our expectation that these processes and measurements will continue to evolve as the company develops and grows. We are aiming to achieve alignment in the approach and values of all employees and the way in which we carry out our roles. We have more work to do in this area but we already have strong processes in place in relation to the running of our stores.

• Culture: Culture is a crucial part of any organisation, and forms a critical role in enabling us to achieve our objectives. We have consulted with our people and defined our corporate culture together with them. We will continue to review and update our codified culture, as the business, our people and the environment in which we operate evolve.

• Transparency: We manage our business in an open and transparent manner. Our people have the opportunity to get involved with senior management meetings, and we hold regular communications sessions to assist in their understanding of our goals and decision making. In addition to sending out a regular newsletter, every member of our senior management team, right up to the CEO, is available to be contacted by any member of business at any time.

• Board Membership: We actively encourage and work with our people to develop their talents, in order that they might aspire to becoming members of the board. We have successfully made internal appointment to our board and will continue to do so.

• Independent Oversight: Our executive board members, responsible for the day to day running of the business, are assisted by non-executive board members with a wide experience set. This keeps us grounded, challenges us and reduces governance risks in the business.

• Internal Auditing: We have a strict auditing process in place to regulate the running of the stores. This covers all aspects of store operation and is clearly documented and tracked to enable us to pick up and resolve issues quickly.

All of your FAQ’s

Are there any hidden costs?

The price that we quote for storage costs includes all service charges, maintenance charges, and rates and also VAT where this applies. You will need to make sure you have a Protection Plan but we are able to arrange this for you too. Other than that, if you’re storing at Bow, you just need a padlock. You are welcome to bring your own or we do sell them in-store too if this is easier. That’s it – there are no other charges. What’s more, unlike some other companies, we provide complimentary 24-hour free access, free WiFi, use of our trolleys, and a free goods receipt and dispatch service. If you have any concerns about costs then please speak to a member of our team.

Do I need to protect my goods while in storage?

We are able to protect your goods with Protection Plan using an arrangement with our industry specialist insurance brokers. With knowledge of the self-storage industry and customer needs, in the unlikely event of loss or damage they handle and process claims quickly and with minimum hassle. We do need to charge for the administration costs of this protection and these charges will be added to your storage costs. You are perfectly welcome to take out your own insurance cover but since it is a requirement of the Self Storage Association UK, we will have to ask for evidence that you have this in place before you can move your things in. Most of our customers do however prefer to use our arrangements as it is the most convenient option.

How do I pay for storage?

We invoice all of our clients on a 4-weekly basis, so you’ll always make your payment on the same day every four weeks. We accept credit or debit card payments but don’t accept cash or cheques. You can manage all your payments easily from your online account.