Our Story

Our Story

We are an independent, award-winning self storage space provider based in London, focused on offering the highest levels of customer service and the best all round value proposition in the market place.

Attic Self Storage was established as a start up by Frederic de Ryckman de Betz in 2006 with the first store opening in Bow, East London in 2008. Trading through the recession that followed, the Attic Self Storage team kept the focus on our customers and by providing a service that we ourselves would be happy to receive. This approach has helped us to successfully grow the business. We opened our second store in King’s Cross in November, 2016. Followed by our third facility in Marylebone during the lockdown in August, 2020, our first site to have app-controlled locks accessible with the Attic app. In March of 2021, we were extremely proud to open the doors to our first ever new build store in Harrow! As this was the first of our sites to be built intentionally for self storage, we kept our customers at the heart of the entire process and with the aim of making the storage process as simple as possible.

Our aim is to change the perception of self storage facilities by creating units that feel safe and welcoming. We provide free 24-hour access that allows our customers the freedom to come and go as they please. We automate our systems as much as possible to minimise input needed by our customers. Additionally, our experienced customer service teams are available at every step of the storage journey to provide any assistance needed from arranging a removal van to making you a cup of tea when you move in.

The numerous awards, customer feedback and positive recommendations that we receive from our current customers demonstrates that we must be doing something right!

As a business, it is essential to us that we operate ethically and this guides all of our activities:

• We were the first London Living Wage accredited storage operator

• We are active members of the UK Self Storage Association and operate in accordance with their regulations and guidelines

• Our trading terms and conditions have been reviewed and accepted by Trading Standards

• We are voluntary members of the Trading Standards tick box scheme.

• We are voluntary members of the Islington Sustainable Energy Partnership

• We are voluntary members of the Financial Ombudsman scheme

We strongly believe in supporting the local community that supports our business and we help a number of causes that directly impact our local communities.

We are committed to growing our portfolio of sites across the London area with a strong focus on delivering first class self storage facilities and customer service. We believe in harnessing new technologies wherever possible to make the self storage journey as convenient as possible for our customers.

Our Social Responsibility Values

We see ourselves very much as part of the communities in which our sites are based. We have a strong ethical positioning, believe in supporting and helping contribute to making our local communities thrive and like to get actively involved in local initiatives to do this. We currently support a range of charities and initiatives, local to each of our sites and are always looking for new ways to become involved.

You can read more about the charities and initiatives we support here.

Meet Our Team

Our team is always on hand to help with any storage question you might have - no matter how big or small. We’re here to help.

Awards & Accreditations

As a business we’re proud of all the awards that we have received. We also believe it’s important to demonstrate that we operate with integrity and in accordance with industry regulations and recommendations and so are members of relevant trading associations too.

UK SSA

Attic Self Storage are fully accredited members of the UK Self Storage Association which represents and sets standards for self storage operators across the UK

FEDESSA

Attic Self Storage are also members of the Federation of European Self Storage Associations which brings together the individual country associations across Europe and promotes best practice sharing.

London Living Wage Employer

We are accredited members of this scheme and are committed to paying all of our staff in line with not just the national minimum wage but also the London Living Wage, fairly rewarding our staff for the excellent work that they do.

FEEFO Platinum Trusted Service Award 2021

We are extremely pleased to have been awarded the Feefo Platinum Service Award for 2021. This signifies that we have achieved consistently high ratings from customers over a sustained period of 3 years.

InHouse Customer Satisfaction Award

This is an award we have received on numerous occasions for consistently achieving and exceeding the highest score levels with our Net Promoter score.

Islington Sustainable Energy Partnership

This demonstrates our commitment to reduce energy costs, cut carbon emissions and manage our environmental impact within the borough of Islington. This is an approach we apply to all of our sites.

InHouse Outstanding Achievement Award

We're really proud to have been presented with this award. If reflects our commitment to customer service and delivering an excellent customer experience.

Our Price Match Guarantee

We believe we offer the best value storage in your local area and to show our commitment to this we offer a Price Match Guarantee. If you should find another self storage operator within 2 miles of our site, that offers better value, we guarantee to match their price and give you one week’s free storage.

What makes us different

We aim to be the best value storage provider in your local area by combining our high quality facilities with enhanced services and our award winning customer service.

Online Check-in & Account Management

Contactless payments

Contactless move ins

Virtual reality store tours