Our Story

We are an independent, award-winning self storage space provider based in London, focused on offering the highest levels of customer service and the best all round value proposition in the marketplace.

Attic Self Storage was established as a start up by Frederic de Ryckman de Betz in 2006 with the first store opening in Bow, East London in 2008. Trading through the recession that followed, the Attic Self Storage team kept the focus on our customers and by providing a service that we ourselves would be happy to receive, successfully grew the business.

We aim to have buildings and units that feel safe and welcoming. We provide convenient, easy and flexible access that allows our customers the freedom to come and go as they please. We automate our systems as much as possible to minimise input needed by our customers and our experienced, customer service teams are available at every step of the storage journey to provide any assistance needed from arranging a removal van to making you a cup of tea when you move in.

The numerous awards, customer feedback and positive recommendations that we receive from our current customers demonstrates that we must be doing something right!

As a business, it is essential to us that we operate ethically and this guides all of our activities:

  • We were the first London Living Wage accredited storage operator
  • We are active members of the UK Self Storage Association and operate in accordance with their regliations and guidelines
  • Our trading terms and conditions have been reviewed and accepted by Trading Standards
  • We are voluntary members of the Trading Standards tick box scheme.
  • We are voluntary members of the Islington Sustainable Energy Partnership
  • We are voluntary members of the Financial Ombudsman scheme

We strongly believe in supporting the local community that support our business and we help a number of causes that directly impact our local communities.

We are committed to growing our portfolio of sites across the London area with a strong focus on delivering first class self storage facilities and customer service. We believe in harnessing new technologies wherever possible to make the self storage journey as convenient as possible for our customers

Our second store opened in 2016 in Kings Cross and we continue to provide storage with the same focus on customer service here too. We will take the same approach when our upcoming new stores open in 2020 too.

Our Social Responsibility Values

We see ourselves very much as part of the communities in which our sites are based. We have a strong ethical positioning, believe in supporting and helping contribute to making our local communities thrive and like to get actively involved in local initiatives to do this. We currently support a range of charities and initiatives, local to each of our sites and are always looking for new ways to become involved.

You can read more about the charities and initiatives we support here.

Meet Our Team

Our team is always on hand to help with any storage question you might have - no matter how big or small. We’re here to help.

Meet The Full Team

Awards & Accreditations

As a business we’re proud of all the awards that we have received. We also believe it’s important to demonstrate that we operate with integrity and in accordance with industry regulations and recommendations and so are members of relevant trading associations too.

ISO27001

We have achieved the ISO27001 industry accreditation to signify that we have met certain minimum levels of information security. This also demonstrates our commitment to continuous improvement.

UK SSA

Attic Self Storage are fully accredited members of the UK Self Storage Association which represents and sets standards for self storage operators across the UK

FEDESSA

Attic Self Storage are also members of the Federation of European Self Storage Associations which brings together the individual country associations across Europe and promotes best practice sharing.

London Living Wage Employer

We are accredited members of this scheme and are committed to paying all of our staff in line with not just the national minimum wage but also the London Living Wage, fairly rewarding our staff for the excellent work that they do.

FEEFO Gold Service Award 2019

This is the 4th year in a row that Attic Self Storage have been awarded this. It signifies that we have a consistently high rating from genuine customer reviews.

InHouse Award

This is an award we have received on numerous occasions for consistently achieving and exceeding the highest score levels with our Net Promoter score.

Islington Sustainable Energy Partnership

This demonstrates our commitment to reduce energy costs, cut carbon emissions and manage our environmental impact within the borough of Islington. This is an approach we apply to all of our sites.

Our Price Match Guarantee

We believe we offer the best value storage in your local area and to show our commitment to this we offer a Price Match Guarantee. If you should find another self storage operator within 2 miles of our site, that offers better value, we guarantee to match their price and give you one week’s free storage.

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What makes us different

We aim to be the best value storage provider in your local area by combining our high quality facilities with enhanced services and our award winning customer service.

Discounted packaging materials for customers

Customer Recommended

Accreditations

Calendar month billing

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What Our Customers Say

We’re always keen to hear from our customers so that we make sure we are continuously improving our service levels. It may be helpful for you to read what our customers say about us too.