If you’re new to self storage then we know it can seem a little daunting at the outset. Don’t worry, it’s really not too complicated. It’s really a very similar to renting a home but with one difference - the Attic Self Storage team are here to help you every step of the way!
While the process can seem convoluted sometimes, with us it’s actually very simple - at Attic Self Storage we aim to make it as easy as possible for our customers, freeing up your time for more important things.
The whole process, apart from actually moving your things in can be done online in fact. So if you prefer you can do it all from the comfort of your sofa or desk, including your ID check, at whatever time of day or night works best for you. Despite appearances, we remain the only self storage operator in the UK offering this service - where check-in online really means online check-in, and online account management really means online account management.
We have lots of handy tools on this site to help too, including our VR enabled tour of our sites (once again, unique to Attic Self Storage), our storage space calculator, our location finder, quote requestor (link) and online check-in (link)
To show just how simple it is, we’ve outlined the typical process for you below. As with anything, if you have specific requirements then the process may differ a little but if this is you then please do get in touch on 020 8981 6800 as we will always try to find a solution for your individual needs if we can.
Enter your postcode into our location finder and select the location that is ideal for you. This might be one that is close to your work, home or business, depending on when you want to access your things. Select the location you prefer and this will take you to our quote request tool.
Next you will need to have an idea of what sort of space you will need. You can use our handy storage space calculator for this. It will help you to estimate how many things you can fit into each unit size on the basis of a typical fill, the space the things occupy at the moment or car/van size. Of course, if you know how much space you want you can select this directly.
If you’re not sure, give us a call or pay us a visit to take a look at some storage units - we’d love to help.
Now - just enter a few additional details, such as estimated move in and move out dates and your contact details, and your personalised quote will be displayed.
You’ll have options to see pricing for larger or small units and also for the other locations too.
Don’t worry if you’re not sure about exact dates or sizes at this stage, these can always be changed before, during or after you move in.
Pick the unit that you think is right for you and select “reserve”.
Don’t worry, our team will be in touch to make sure that this unit is right for your needs before you move in, and they can move you to an alternative unit if necessary!
This is a necessary part of the process so that we can maintain our high levels of security on site. This involves:
You can do this all online, at whatever time suits before you move in.
On move in day you will just need to allow 5 minutes for our team to take you through our safety briefing, give you your access code and show you to where your unit is located. You can then move in and access your unit whenever you like, 24- hours a day, 7 days a week.
On move in day you will need to pay for:
You will need to make sure that you have a padlock to secure your unit too - if you haven’t got one we sell insurer approved Yale branded ones in store starting from £8; and don’t forget any packaging materials you might need too.
We do ask that you give 1 month’s notice to move out - just as if you were moving out of a flat. But please don’t worry, we know plans change all the time so the unit remains yours until the day you move out ...just keep us updated as and when you know more about your move-out date. You can also keep extending your stay as many times as you like, for as long as you like.
When you’re done, you need to make sure that you empty your unit and remove your padlock.
Then complete our check-out form with a member of the team, so that we can arrange the refund of your deposit and any unused rent.
And that’s it - just remember you can contact our team at any time to help you with any questions whenever you might have them and whatever they might be. If it’s easier you might also find the answer in our FAQs.
We’re always keen to hear from our customers so that we make sure we are continuously improving our service levels. It may be helpful for you to read what our customers say about us too.