Customer Reviews
Our aim is to deliver a seamless customer experience and our customers tell us we do. You can see what our customers say here - Feefo, Google, Yell and Facebook.
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General Enquiries: 020 3985 6700
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We aim to be the best value storage provider in your local area. Our award winning customer service in combination with our light, airy, secure facilities with 24-hour complimentary access make us the first choice. We provide excellent value to our customers as standard and will always try to cater for different needs wherever possible.
All our units are built from galvanised steel and are fitted with doors with secure steel hinges, alarms and individual lock mechanisms so that you can fit your own padlock.
Our teams aim to make sure our customers have extremely positive experiences. We have numerous industry awards as a result of this.
We view our units as an extension of your home or office and therefore believe that you should be able to access your things whenever you wish. Therefore we offer complimentary, 24-hour access as standard to all our customers.
You can extend or reduce your stay, or increase or reduce the size of your storage space, at any time. We will always do our best to accommodate your requests and make sure that you have the space you need for as long or as little as you need it!
If you decide you need to move out sooner than you anticipated - don’t worry, we will refund your payment for any days that you do not use your unit when you move out. We don’t believe that you should have to pay for something that you no longer need! We do however ask that you give us a month’s notice, just like renting a flat.
If you find a competitor with a lower price with the same quality offering then we will match their price AND offer an additional week free.
Our teams can help with any transport or removal arrangements that you might need.
Our sites comply with the UK Self Storage Association’s basic requirements as well as their best practice recommendations. In some cases we go well beyond these. We want you to have absolute confidence that your things are as safe, or even safer, than they would be in your home or office.
Our sites all have fully secure perimeter fencing and are protected with our Perimeter Defense System TM which includes remotely monitored CCTV and motion sensors.
Access to the site is by a unique PIN code which also controls the alarm on your unit. You have complete control over who accesses your storage unit at all times.
Our facilities have the latest early fire detection warning systems that guarantee that alarms and our response protocol are triggered as soon as possible.
Parking is hard to come by - all our sites have free spaces for unloading and loading.
We track our performance using the Net Promoter System and are proud that over 98% of our customers would actively recommend us to a friend
To demonstrate our commitment to meeting and exceeding industry standards we have achieved a range of accreditations.
We offer billing on a monthly basis which means that you will be billed on the same date each month, unlike 4-weekly billing which will result in 13 billing periods in a year, different payment date every month and one month in which you will be required to make 2 payments.
Our ethos is to play an active role in the communities in which we operate. We support numerous local charities and causes. As a customer of ours, your voice counts so please let us know if you have a preference for who we should be supporting.
We are proud to have been the first London Living Wage accredited storage operator in the UK, and we continue to believe both in fair pay and in sharing our success with the whole team.
Providing storage space is only part of the solution. We offer discounts on our range of packaging materials to our storage customers.
We’re always keen to hear from our customers so that we make sure we are continuously improving our service levels. It may be helpful for you to read what our customers say about us too.