We really want to provide our customers with an excellent storage experience and so we try to provide as many facilities on site as possible to make the storage process simple and easy-to-use.
We would like you to view our storage units as an extension of your own home. We therefore believe that you should be able to access your things whenever you need to - night or day. That’s why we offer complimentary 24 hour access 7 days a week. You can come and go as you please using your unique access code (link). So you don’t need to worry - if you need something in your unit urgently, then you can just come and get it - even if it is 2am!
All our units are built from galvanised steel and are fitted with doors with secure steel hinges. Our units at Bow and Kings Cross are fitted with individual unit alarms and individual lock mechanisms so that you can fit your own padlock whilst our units at Marylebone and Harrow all have electronic, app-controlled locks offering ultimate security.
All of our units at our Marylebone and Harrow stores have electronic, app-controlled locks. Access to the site is also via the app, which offers the ultimate in security. You will not need a padlock to use units in either of these stores but instead can access via the Attic App which gives you control over who accesses your unit.
Our sites all have fully secure perimeter fencing and are protected with our Perimeter Defense System TM which includes remotely monitored CCTV and motion sensors.
Access to the site is by a unique PIN code which also controls the alarm on your unit. You have complete control over who accesses your storage unit at all times.
Your time is valuable, you don’t need to spend it signing contracts and doing ID checks in store. You can complete this whole process online at your own convenience with our online check-in. The process is simple and of course we can help you with this too if you prefer.
Sometimes there might be something that you need help with. Don’t worry, although you can access your unit whenever you need to - our staff are on site 7 days a week and ready to help with any questions that you might have.
Parking is hard to come by - all our sites have free spaces for unloading and loading. The space is right next to the main entrance to the units and you can make use of our trollies if you have anything heavy to carry.
If you need power or light in your unit to work with then please do mention this to a member of our team(link to contact us) and they will be able to make sure that you have a unit that meets your needs. You can do this after you have checked in.
We have several trolleys for free use on site. You will find them near the main entrance and close to the lifts. They will fit easily into our lifts. We just ask that you return them to where you found them when you’re finished so that the next person can locate them.
Our site is located outside both the Congestion Charging and Ultra Low Emission Zones meaning that, provided you are not crossing central London to get to us, then you will not have to pay the daily charge. You can download a map(link) to your phone if you’re uncertain how to get to us
All of our sites have free, clean toilets that are available 24 hours a day. So if you need to spend longer than expected in your unit - don’t panic.
We have and maintain a working defibrillator on each of our sites. If the worst should happen then our first aiders are trained to use these and the emergency services also have full access for any local emergency.